Can I return a product purchased from New Drum Percussion?

Yes, New Drum Percussion offers the possibility to return a product within 14 days from the date of purchase, provided that the item is intact, has not been used beyond what is necessary to check its condition, and, whenever possible, is returned in its original packaging.To start a return process, you must contact our customer service team and provide your order number along with the reason for the return.Refunds will be issued within 14 days after the returned product has been inspected and its condition verified.This policy allows us to ensure maximum customer satisfaction while preserving the integrity of the handcrafted instruments and materials we offer.

COOKIE POLICY

Updated on: 20/02/2026

What are cookies?
Cookies are small pieces of data stored on a visitor’s browser. They are typically used to track user-selected settings and actions taken on a website.
In compliance with data privacy regulations, visitors must be informed when cookies are used on a website.

A cookie is a small file of letters and numbers downloaded to your computer when you visit certain websites. In general, cookies allow a website to recognize a user’s computer.

The most important thing to know about cookies used by New Drum is that they make our website more user-friendly, for example by remembering site preferences and language settings.

Why does New Drum use cookies?
New Drum uses cookies for important purposes, such as:

Providing a better experience for our visitors and customers,
Identifying registered members (users who have signed up on the site),
Monitoring and analyzing the performance, functionality, and effectiveness of the website,
Ensuring that our website is safe and secure to use,
Understanding and improving the impact of our marketing campaigns.

Cookies used on newdrumpercussion.com can be divided into two types:

First-party cookies – Cookies set by our hosting provider
Third-party cookies – Cookies placed and used by third-party companies

It's important to note that newdrumpercussion.com cannot access third-party cookies, nor can other third-party organizations access the data in the cookies we use on our website.

New Drum does not allow third parties to use cookies for purposes other than those described below.

Duration

Depending on their function, cookies can have different durations. There are session cookies and persistent cookies:

Session cookies last only for your online session. This means the browser deletes these cookies when you close the browser.
Persistent cookies remain on your device after closing the browser and last for the time specified in the cookie.