Can I return a product purchased from New Drum Percussion?

Question

Accepted Answer

Yes, New Drum Percussion offers the possibility to return a product within 14 days from the date of purchase, provided that the item is intact, has not been used beyond what is necessary to check its condition, and, whenever possible, is returned in its original packaging.To start a return process, you must contact our customer service team and provide your order number along with the reason for the return.Refunds will be issued within 14 days after the returned product has been inspected and its condition verified.This policy allows us to ensure maximum customer satisfaction while preserving the integrity of the handcrafted instruments and materials we offer.